Shipping Policy

Delivery area and cost

Fashioncrib SA delivers online orders to valid physical addresses throughout South Africa. We do not currently offer international delivery.

Standard nationwide shipping is free for all products. We do not add separate standard shipping, handling, logistics or carrier fees at checkout.

Order processing and delivery time

The estimated total delivery time is 4–6 business days. This consists of:

• Handling time: 3–4 business days from order confirmation until we hand the parcel to the courier.
• Transit time: 1–2 business days from courier collection until delivery to the customer.

Order cutoff

The daily order cutoff is 17:00 South Africa Standard Time. Orders received after 17:00 enter the processing schedule on the next business day.

Business days are Monday to Friday and exclude weekends and South African public holidays. Orders placed on a weekend or public holiday enter the processing schedule on the next business day.

Couriers and tracking

Aramex or The Courier Guy delivers your order. Our choice of courier may depend on the delivery destination and service availability.

We provide tracking information after we hand the parcel to the courier. However, tracking may take a short time to update after creation of the shipping label.

Track your order

Delivery address

Customers must provide a complete and accurate delivery address, recipient name, postal code and working contact number when placing an order.

Address changes

To request an address correction, contact us within 24 hours of placing the order and before dispatch. We will try to assist, but we cannot guarantee an address change once processing starts.

Once a parcel is in transit, Fashioncrib SA can only change the address if the courier accepts and confirms the request.

Multiple delivery addresses

We cannot divide one order between multiple delivery addresses. Therefore, please place a separate order for each address.

Incorrect addresses and failed delivery

The courier may contact the recipient or attempt delivery according to its normal delivery process.

We will contact you about the next step if the courier returns your parcel for any of these reasons:

• The delivery address was incorrect or incomplete.
• The recipient refused delivery.
• The courier could not reach the recipient after its delivery attempts.

A reasonable re-delivery charge may apply if incorrect customer information, refusal or unavailability caused the failed delivery. We will explain any applicable charge before sending the parcel again.

However, no re-delivery charge applies if Fashioncrib SA or the courier caused the failed delivery.

Delivery delays

The 4–6 business-day delivery period is an estimate. For example, severe weather, road closures, courier disruptions, public holidays or other unexpected events may occasionally cause delays.

If your order has not arrived within the estimated delivery period, contact us with your order number. We will check the tracking information and, where necessary, investigate with the courier.

Lost or damaged parcels

Damaged parcel

If a parcel is visibly damaged at delivery, you may refuse it where reasonably possible and contact us promptly. If you discover damage after delivery, keep the packaging, take clear photographs and contact our team for assistance.

Parcel may be lost

If tracking has stopped updating or the parcel may be lost, contact us with the order number and tracking details. We will investigate with the courier and communicate the outcome and appropriate next step.

Read the product return, exchange and refund conditions in our Return & Refund Policy.