Billing Terms and Conditions

How to purchase from Fashioncrib SA

You can buy all available products directly through the Fashioncrib SA website.

1. Visit the Fashioncrib SA online shop.
2. Select the product you want to purchase.
3. Choose the correct size, colour or other available product option.
4. Select Add to cart.
5. Open the cart and check the product, selected option, quantity and price.
6. Select Proceed to checkout.
7. Enter your correct billing, contact and delivery information.
8. Pay with Visa, Mastercard or Scan to Pay through AddPay.
9. Review the complete order total and accept the applicable website terms.
10. Select Place order and follow the payment instructions.

After you submit an order, we send confirmation to the email address you provided at checkout. We process the order only after successful payment confirmation. Therefore, check that your email address and telephone number are correct before submitting your order.

Prices and order total

We display all prices and checkout amounts in South African Rand (ZAR). Before you submit an order, checkout shows the product price, applicable discounts, delivery cost and final amount payable.

We charge the price that checkout displays and confirms when you place your order. Fashioncrib SA does not add undisclosed payment charges after you submit the order.

Standard nationwide delivery is free as explained in our Shipping Policy. A customer’s bank or financial service provider may apply its own fees under its separate agreement with the customer; Fashioncrib SA does not charge those fees.

Accepted payment methods

We accept Visa, Mastercard and Scan to Pay. AddPay processes these payment methods.

Select AddPay at checkout and follow the on-screen instructions to complete your payment using Visa, Mastercard or Scan to Pay.

Payments through AddPay

When a customer selects a supported AddPay payment method, the customer must follow the secure on-screen instructions to authorise payment.

We consider an order paid only after successful transaction authorisation and receipt of payment confirmation. An order confirmation or payment attempt does not count as payment for an unsuccessful or declined transaction.

Unsuccessful or declined payments

The card issuer, bank or payment service provider may decline a payment. Fashioncrib SA does not control the approval decision. The customer may try again using an available payment method or contact their financial institution for assistance.

Order processing and product availability

Paid orders enter the normal order-processing schedule after payment is confirmed. Our delivery timeframes appear in the Shipping Policy.

Products remain subject to availability until the order and payment have been confirmed. If a product becomes unavailable after payment, Fashioncrib SA will contact the customer and offer an appropriate alternative or refund.

We may place an order on hold while confirming payment, order information or suspected unauthorised activity. We may cancel and refund an order when payment cannot be verified or when there is a reasonable security concern.

Payment security

Fashioncrib SA uses HTTPS encryption to protect information transmitted through the website. AddPay’s payment service processes Visa, Mastercard and Scan to Pay transactions.

Fashioncrib SA does not store complete payment-card details on its website servers. The relevant payment provider handles information you submit on its payment page, according to its own security and privacy controls.

Duplicate or incorrect payments

If you believe you paid for the same order more than once or paid the wrong amount, contact us. Please include the order number, payment date, amount and relevant transaction reference.

Fashioncrib SA will verify the payment records before correcting or refunding an overpayment. Customers should not send complete card details, PINs or one-time passwords when requesting assistance.

Cancellations and refunds

Please request an order cancellation as soon as possible. However, we cannot guarantee cancellation once processing starts or the courier has the order.

We handle approved refunds according to our Return & Refund Policy. Where reasonably possible, we refund the original payment method. We may also require additional verification before issuing a refund to a bank account.

After we process a refund, the customer’s bank or payment service provider may affect how long the funds take to appear.

Unauthorised transactions and payment disputes

If a customer does not recognise a transaction, the customer should contact Fashioncrib SA and their bank or payment provider promptly. We will assist by checking the order and payment information available to us.

Customers should contact us before opening a payment dispute where appropriate, so that we can investigate order, delivery, cancellation or refund concerns.