Frequently Asked Questions

1. Visit the Fashioncrib SA online shop.
2. Select a product and choose the correct size, colour or available option.
3. Add the product to your cart.
4. Review your cart and proceed to checkout.
5. Enter your correct contact, billing and delivery information.
6. Select an available payment method, review the total and place the order.
7. Follow the payment instructions to complete your purchase.

For a step-by-step guide, visit How to Order.

Our team can answer product and ordering questions, but available products and customer orders should be completed through fashioncrib.co.za. This ensures that the correct product option, delivery details, payment and order number are recorded.

We accept Visa, Mastercard and Scan to Pay through AddPay. Follow the on-screen payment instructions to complete your purchase. See our Billing Terms and Conditions for complete payment information.

An order is processed only after successful payment confirmation. If payment is declined or not completed, follow the on-screen instructions to try an available payment option, or contact us with your order number for assistance.

All website prices and checkout amounts are displayed in South African Rand (ZAR). The complete order total is shown before the order is submitted.

An order confirmation is sent to the email address entered at checkout after the order is submitted. Payment must still be successfully authorised or verified before a paid order is processed. Please check your spam or junk folder and contact us if you cannot locate the confirmation.

Select the required size from the available options on the product page before adding the item to your cart. Check the selected size again in the cart. If you are uncertain, contact our team before placing the order.

Standard nationwide delivery is free for all products and valid South African delivery addresses.

The estimated total delivery time is 4–6 business days. This includes 3–4 business days for handling and 1–2 business days for courier transit.

Business days are Monday to Friday and exclude weekends and South African public holidays. Orders placed after the 17:00 SAST cutoff enter the processing schedule on the next business day. See our Shipping Policy for complete delivery information.

We deliver to valid physical addresses throughout South Africa. We do not currently offer international delivery.

Orders are delivered by Aramex or The Courier Guy. The courier used may depend on the delivery destination and service availability.

Tracking information is provided after the parcel has been handed to the courier. Use the tracking details on our Shipment Tracking page. Tracking may take a short time to update after the shipping label is created.

First check the tracking information supplied with your order. If the 4–6-business-day estimate has passed, contact us with your order number. We will check the status and, where necessary, investigate with the courier.

Contact us within 24 hours of placing the order and before dispatch. We will try to assist, but an address change cannot be guaranteed once processing has started. An address in transit can only be changed if the courier accepts and confirms the request.

No. Please place a separate order for each delivery address.

If a parcel is returned because the address was incorrect or incomplete, we will contact you about the available next step. A reasonable re-delivery charge may apply and will be communicated before the parcel is sent again.

Return and exchange eligibility depends on the product condition, timing and other requirements explained in our Return & Refund Policy. Contact us before sending or returning any product.

Contact us as soon as possible with your order number. We will try to assist, but cancellation or changes cannot be guaranteed after payment confirmation, processing or courier handover.

If the parcel is visibly damaged, you may refuse delivery where reasonably possible and contact us promptly. If damage is discovered after delivery, keep the packaging, take clear photographs and contact us with your order number.

Fashioncrib SA is a Cape Town-based online store. Our business address is 54 Beach Road, Bantry Bay, Cape Town, 8005, South Africa. Please contact our team before visiting the business address. For a return, we must first confirm the available return option, location and written instructions in line with our Return & Refund Policy. Orders are placed online and delivered by courier.

Email sales@fashioncrib.co.za, call or WhatsApp +27 69 442 5466, or use our Contact Us page. Support is available Monday–Friday, 08:00–17:00 SAST.