Return and Refund Policy

How to request a return

Please request a return and wait for our approval before sending the product back.

1. Contact Fashioncrib SA within 21 days after purchase.
2. Provide the order number, customer name, product and reason for the request.
3. For a defective, damaged or incorrect product, include clear photographs or other information reasonably required to assess the issue.
4. Wait for written approval and confirmation of the applicable in-store or mail return instructions.
5. Package the approved product securely with its original packaging, accessories and tags.
6. Follow the approved return instructions and retain proof of return.

Return eligibility

Fashioncrib SA accepts eligible returns for defective and non-defective products within 21 days after purchase.

For a change-of-mind return or exchange, the product must be:

• unworn, unused, unwashed and undamaged;
• free from dirt, marks, creasing, odours, alterations or other signs of use;
• returned with the original packaging, labels, tags, accessories and included items; and
• in a condition suitable for inspection and resale as new.

We require proof of purchase, such as the Fashioncrib SA order number or order confirmation.

Customers may carefully check fit indoors on a clean surface, but any product showing wear or use outside normal fit inspection will not qualify as a new-condition return.

Products that do not qualify

We may refuse a non-defective return if the product:

• was returned after the 21-day return period;
• has been worn, used, washed, damaged, altered or soiled after delivery;
• has odours, stains, marks, excessive creasing or other signs of use;
• is missing original packaging, labels, tags, accessories or included items; or
• does not reasonably qualify for resale as new.

Sale and clearance products

Sale, clearance and final-sale products are not eligible for a change-of-mind return or exchange unless the product page expressly states otherwise. This exclusion does not apply when a product is defective, incorrectly supplied or where a remedy cannot lawfully be excluded.

Defective, damaged, wrong-size or incorrect products

Contact us promptly if your product arrives damaged or has a defect. Also contact us if we sent the wrong product or size, or the item differs materially from your order.

We may request photographs, a description of the issue and the order number before arranging the return. Fashioncrib SA covers the approved return-shipping cost when we delivered a verified defective, damaged, wrong-size or incorrect product.

After inspection, the available remedy may include an exchange, replacement or refund, depending on the circumstances, product availability and applicable South African consumer law.

Nothing in this policy limits a customer’s rights or remedies that cannot lawfully be excluded.

Return methods

You may return approved products in store or by mail. First, contact Fashioncrib SA so we can confirm the applicable method, return location and instructions.

The original package includes a return label. The customer must use the approved return instructions, package the product securely and retain proof of return until we complete the return.

Do not send a product to the business address or leave it at a courier branch unless Fashioncrib SA has provided written authorisation for that return method.

Return shipping fees

Defective, damaged, wrong-size or incorrect product delivered

There is no return-shipping cost to the customer when Fashioncrib SA delivered a verified defective or damaged product, a different size from the size ordered, or an incorrect product.

Customer-remorse return

A R199 return-shipping fee applies when the customer returns an eligible product because of a change of mind, personal preference or because the customer selected the wrong size when ordering. The customer is responsible for this fee because we delivered the original order free of charge.

Restocking fee

Fashioncrib SA does not charge a separate restocking fee.

Inspection and return decision

We inspect every returned product after receipt. During inspection, we check the product condition, packaging, included items and the reason for return.

If we approve the return, we will confirm whether we will exchange, replace or refund the product. If a non-defective return does not meet the stated conditions, we will explain our decision and discuss the available next step.

Fashioncrib SA may reject a change-of-mind return when inspection shows that the product was worn, used or returned in a condition that does not qualify as new.

Refunds

We process approved refunds within 3–4 business days after we receive, inspect and approve the returned product.

Where reasonably possible, we refund the original payment method. An EFT refund may require verification of bank-account information before payment.

We base the refundable amount on what you actually paid for the approved product. We do not charge a restocking fee. The R199 return-shipping fee remains payable when the return is due to customer remorse.

After Fashioncrib SA processes a refund, the time taken for it to appear may depend on the customer’s bank or payment service provider.

Late or missing refund

If the confirmed processing period has passed, first check the relevant bank or payment account. If the refund is still not visible, contact your bank or payment provider and then contact Fashioncrib SA with the order number and refund confirmation.

Exchanges

You may exchange eligible products within the 21-day return period, subject to inspection and stock availability.

If the requested replacement is unavailable, the customer may select another available product or request an eligible refund. Any price difference must be paid before the replacement is dispatched or refunded where applicable.

There is no return-shipping cost or restocking fee when Fashioncrib SA delivered a defective product, the wrong size or an incorrect product. A R199 return-shipping fee applies when you request an exchange because of customer remorse, personal preference or a size you selected incorrectly.

Order cancellations

Contact us as soon as possible to request cancellation. However, we cannot guarantee cancellation after payment confirmation, order processing or courier handover.

If we have already dispatched your order, this policy’s return conditions apply once you receive it.