Privacy Policy

1. Who this policy applies to

Fashioncrib SA is the responsible party for personal information processed through fashioncrib.co.za and our direct customer-service channels.

This policy applies to website visitors, customers, account holders, newsletter or marketing subscribers, people who contact us, and people who interact with Fashioncrib SA advertisements or social-media pages.

2. Personal information we collect

The information collected depends on how a person interacts with Fashioncrib SA.

Information provided directly

• Identity and contact information: name, email address, telephone number and communication preferences.
• Order and delivery information: billing address, delivery address, recipient details, products, sizes, order history, returns and refunds.
• Account information: username, encrypted or protected account credentials and account activity.
• Payment-related information: payment method, amount, payment status and transaction reference. Complete card details are handled by the payment provider rather than stored by Fashioncrib SA.
• Customer-service information: emails, WhatsApp messages, telephone enquiries, social-media messages, photographs supplied for returns and other correspondence.
• Marketing information: newsletter sign-up, promotional preferences, competition entries or responses to campaigns.

Information collected automatically

• IP address, browser type, device type, operating system and approximate location derived from network information;
• pages viewed, searches, referral source, time spent, clicks and website interactions;
• cart, checkout and purchase events, product identifiers, order value and currency;
• cookie identifiers, advertising identifiers, campaign parameters and advertisement click identifiers; and
• technical, security, diagnostic and performance information.

3. Cookies and similar technologies

Fashioncrib SA and approved service providers use cookies, pixels, tags and similar technologies to operate the store, remember selections, understand website use, measure advertising and improve customer experience.

Cookie duration varies. Some cookies end when the browser closes, while others remain for a period determined by Fashioncrib SA or the relevant provider. Browser settings can block or delete cookies, but disabling necessary cookies may prevent the cart, account or checkout from working correctly.

4. Advertising, analytics and social-media platforms

Fashioncrib SA uses advertising and analytics services to measure campaigns, understand website activity, reach relevant audiences and show advertisements across search engines, websites and social platforms.

Services currently used may include:

• Google: Google Ads, Google Analytics, Google Tag Manager and related conversion or remarketing services;
• Meta: Facebook and Instagram advertising, Meta Pixel and related measurement services;
• TikTok: TikTok advertising and TikTok Pixel;
• Pinterest: Pinterest advertising, Pinterest Tag and Pinterest for WooCommerce;
• Microsoft: Microsoft Advertising or Bing conversion measurement; and
• Automattic and WooCommerce: store, traffic and performance analytics, including Jetpack services where enabled.

These services may receive device and browsing information, cookie or advertising identifiers, campaign information, product views, searches, cart activity, checkout events, purchases, order value, currency and limited identifiers used for matching or measurement. Where supported and permitted, identifiers such as an email address or telephone number may be transformed through hashing before transmission.

Advertising providers may combine information received from Fashioncrib SA with information they hold under their own privacy policies. Fashioncrib SA does not sell customer order or contact information for money.

5. How we use personal information

Fashioncrib SA may use personal information to:

• create and manage customer accounts;
• process payments, orders, delivery, returns, exchanges and refunds;
• send order confirmations, tracking information and important service messages;
• answer enquiries and provide customer support;
• prevent fraud, misuse, chargeback abuse and security threats;
• maintain, troubleshoot, analyse and improve the website and customer experience;
• measure advertising, attribute conversions and create advertising audiences;
• send direct marketing where permitted and manage opt-out requests;
• keep business, accounting and transaction records; and
• comply with legal duties and establish, exercise or defend legal claims.

6. Grounds for processing

Fashioncrib SA processes personal information where it is necessary to enter into or perform a transaction with a customer, comply with a legal obligation, protect a legitimate interest, prevent fraud, operate the business responsibly, or where the person has provided valid consent.

Where processing is based on consent, consent may be withdrawn at any time. Withdrawal does not affect processing that was lawful before withdrawal or information that must still be retained or processed for another lawful reason.

7. When personal information is shared

Fashioncrib SA shares only the information reasonably needed for the relevant service. Recipients may include:

• website, WordPress, WooCommerce, hosting, security and technical-support providers;
• AddPay, banks and other payment or fraud-prevention providers;
• Aramex, The Courier Guy and other approved delivery or return-service providers;
• Google, Meta, TikTok, Pinterest, Microsoft, Automattic and other advertising or analytics providers described above;
• communication providers used for email, telephone, WhatsApp or customer support;
• professional advisers, insurers, auditors or service providers acting under appropriate duties; and
• regulators, law-enforcement bodies, courts or other parties when disclosure is required or permitted by law.

We may also disclose relevant information during a genuine sale, restructuring or transfer of the business, subject to appropriate confidentiality and legal requirements.

8. Payment information

Supported online payments are processed through AddPay or another payment method displayed at checkout. Payment providers may collect card, bank, billing, authentication and transaction information directly under their own privacy and security practices.

Fashioncrib SA receives information needed to confirm and manage the transaction, such as payment status, method, amount and reference. Customers must never send complete card numbers, PINs, passwords or one-time passwords through email, WhatsApp or social media.

9. Processing outside South Africa

Some technology, cloud, payment, analytics, advertising or communication providers may process information on infrastructure located outside South Africa.

Where personal information is transferred across borders, Fashioncrib SA takes reasonable steps to use providers and arrangements that provide appropriate protection as required by POPIA and applicable South African law.

10. How long information is kept

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including completing orders, maintaining accounts, supporting customers, resolving disputes, preventing fraud and meeting tax, accounting or other legal requirements.

Retention periods depend on the type of information, the customer relationship, legal obligations, risk and whether a dispute or investigation is active. When information is no longer required, it is deleted, destroyed or de-identified where reasonably practicable.

11. Information security

Fashioncrib SA uses reasonable technical and organisational safeguards appropriate to the information and risk, including HTTPS encryption, access controls, account protection, payment-provider security, software maintenance and service-provider controls.

No internet service can guarantee absolute security. Customers should use strong, unique passwords and contact us promptly if they suspect unauthorised account or order activity. Where required by law, affected persons and the Information Regulator will be notified of a qualifying security compromise.

12. Direct marketing and advertising choices

Customers may opt out of promotional email by using an unsubscribe option where provided or by contacting Fashioncrib SA. Marketing preferences may also be changed through the relevant social-media or advertising-platform account settings.

Browser controls can block or delete cookies. Where a website consent control is available, it may be used to manage optional cookie categories. Opting out of personalised advertising does not necessarily stop all advertisements; it may result in less personalised advertising.

Opting out of marketing does not stop necessary service communications relating to an order, delivery, return, refund, account security or legal notice.

13. Your privacy rights

Subject to POPIA and applicable law, a person may:

• ask whether Fashioncrib SA holds personal information about them;
• request access to or a copy of personal information;
• request correction, updating, deletion or destruction where legally permitted;
• object to processing on reasonable grounds in applicable circumstances;
• withdraw consent where processing depends on consent;
• object to direct marketing and request that promotional communication stop; and
• lodge a complaint with South Africa’s Information Regulator.

To protect personal information, Fashioncrib SA may request reasonable identity verification before completing a request. Some information may be retained where required for transactions, legal compliance, fraud prevention or legal claims.

14. Children’s personal information

The website is intended for general audiences and is not designed to collect children’s personal information without appropriate consent. A person under 18 should place an order only with the involvement and permission of a parent or legal guardian.

Fashioncrib SA does not knowingly use children’s personal information to create personalised advertising audiences. A parent or guardian who believes that a child supplied personal information without appropriate permission may contact us to request assistance.

15. Third-party websites and social platforms

The website may contain links to couriers, payment providers, social networks or other third-party services. Once a person follows an external link or uses a third-party platform, that provider’s own privacy policy and terms apply.

Customers should review the privacy controls of Google, Facebook, Instagram, TikTok, Pinterest, Microsoft, WhatsApp and any other platform they use.

16. Changes to this policy

Fashioncrib SA may update this Privacy Policy when business practices, service providers, advertising technologies or legal requirements change. The effective date below identifies the current version.

Where required by law, a material change will be communicated through an appropriate website or direct notice.